Experience the AI powered Enhanced Experience Cloud
What is Salesforce Experience Cloud?
Salesforce Experience Cloud, formerly known as Community Cloud, is a powerful digital experience platform developed by Salesforce.
Salesforce Experience Cloud is a digital platform for creating customized, CRM-integrated websites, portals, and mobile apps, enhancing customer, partner, and employee engagement and collaboration.
- Enables custom-branded communities
- It offers customizable templates and layouts
- Collaboration tools and access controls
- Integration with Salesforce CRM streamlines management of customer cases, leads, and opportunities.
- Scalable solution for businesses of all sizes
- Enhances engagement, productivity, and collaboration for customers, partners, and employees.
When should you consider community?
- Critical use cases involving your partners, customers or employees could be performed digitally through an online experience.
- Poor (current) internet use cases should be improved or simplified.
Salesforce Experience Cloud, previously known as Community Cloud, is the current branding for Salesforce’s platform designed to create customized digital experiences for customers, partners, and employees. The rebranding from “Community Cloud” to “Experience Cloud” reflects the platform’s expanded capabilities and focus on a wider range of digital experiences beyond just community building.
Experience Cloud encompasses a more comprehensive set of tools and features compared to Community Cloud.
Feature | Community Cloud | Salesforce Experience Cloud |
Focus and scope | Online communities for service and collaboration. | Diverse digital experiences including communities, portals, and apps. |
Key components | Community builder, Chatter, knowledge base, moderation tools. | All Community Cloud features plus CMS, analytics, and personalization tools. |
Target audience | External audiences (customers, partners). | Both internal and external audiences. |
Customization | Limited options. | Highly customizable with code and visual tools. |
Integration | With Salesforce data and other systems. | Tighter integration with Salesforce and broader systems. |
Pricing | Separate license required. | Included in Experience Cloud license, with various tiers. |
License Types Matrix
This table shows the main features available for the various Experience Cloud user licenses.
- CC – Customer Community
- CCP – Customer Community Plus
- PC – Partner Community
- CA – Channel Account
- EA – External Apps
Salesforce Experience Cloud With AI
AI plays a transformative role in Salesforce Experience Cloud, enhancing how organizations build and manage digital experiences for customers, partners, and employees
Here’s a breakdown of how AI is integrated and what it enables:
