At Kasadara, we specialize in Microsoft Dynamics 365 Customer Engagement (CE) implementation that drives measurable business growth. Our certified consultants have successfully deployed D365 CE solutions across diverse industries, helping businesses increase customer satisfaction by 40% and sales productivity by 35%.
Sales Automation: Manage leads, opportunities, and forecasts withintelligent tools that help you close deals faster.
Customer Service Tools: Streamline case management, call routing,and knowledgebase creation for superior support .
Field Service Mobile Use: Equip on‑field teams with scheduling,dispatch, and offline capabilities
Marketing & Customer Journeys: Segment audiences, automate campaigns, and measure performance with personalized campaigns
Customer Insights (CDP): Build unified customer profiles for smarterengagement with AI-powered analytics
“Integration with Microsoft tools like Outlook and Excel offers a complete view of customer relationships, providing valuable information to guide your business choices.”
We know every business is unique, so we offer customization and configuration services to tailor CE to your specific needs. That’s why we offer customization and configuration services to tailor Dynamics 365 CE to your specific needs, ensuring that the solution aligns perfectly with your business goals and requirements.
Configuration
We’ll fine-tune your D365 Customer Engagement settings to support smoother daily operations. This includes renaming fields, modifying forms and views, adjusting security roles, and making small but impactful tweaks that enhance usability and align the system with your processes.
Customization
If you have more complex requirements, our skilled developers can implement advanced customizations like building custom apps or integrating extra features. Our goal is to create solutions that fit your challenges and goals, ensuring CE aligns with your business processes.
We offer several benefits when you partner with us:
Our team of experts has a lot of experience with Dynamics 365 CE customization and configuration, and we use that knowledge to provide solutions that really work for your business.
We’re with you every step of the way, providing support and guidance to make sure Microsoft Dynamics 365 customer engagement works well in your organization.
Our services can be tailored to fit your needs, whether you want small changes or major transformations. We make sure CE grows with your business.
Customization and configuration are key to making the most of Dynamics 365 CE for your business. Kasadara is here to help you unlock CE’s full potential, improve customer relationships, and achieve long-term growth. Get in touch with us today to learn more about how we can support your CRM journey.
