Automation in Healthcare: A Success Story
The client is a leading facial rejuvenation centre specialises in facial and cosmetic techniques, using advanced medical procedures to achieve a natural, youthful look without the need for invasive surgery. They offer an alternative to traditional facelift, necklift, minilift, and eye lift procedures, helping their patients look and feel their best without undergoing the risks associated with invasive treatments.
Challenge
The current patient intake and scheduling process at the facial rejuvenation centre is largely manual, resulting in several challenges. First, the manual process increases the risk of errors in patient data entry and appointment scheduling. Second, the manual generation of quotes and invoices is time-consuming and error-prone, leading to delays in patient communication and billing. Finally, the lack of automation in the appointment scheduling process creates inefficiencies and frustration for staff and patients alike.
Solution
To address these challenges, a tailored solution was implemented, which integrated the centre’s systems with Microsoft Dynamics 365 Business Central. This integration allowed for seamless data exchange between the centre’s databases and Business Central, automating several critical processes, including the maintenance of product catalogues, customer data management, and invoice generation. In addition, custom entities and web pages were developed, providing a user-friendly interface for patients to book appointments, reducing the workload on staff and improving the overall patient experience.
Impact
- Improved communication and information exchange between healthcare staff, leading to more informed clinical decisions.
- Seamless patient case coordination across different departments.
- Better financial management, including real-time tracking of invoices and payments.
- Reduced operational costs and improved efficiency through automation and streamlined processes.
Overall, the solution enhanced patient care, improved workflows, and reduced costs – a triple win for the centre.
